Shipping policy
How will my order be delivered?
All deliveries will ship via Canada Post or Canpar within Calgary and outside of Calgary city limits. ATS Healthcare (temperature-controlled) will ship outside of Calgary city limits. Shipping rates are determined by your location and the size of your shipping package. Cost of shipping will be displayed at check out prior to confirmation and payment of your order.
Please confirm before checkout if we are able to ship to you. If we do not ship to your address, your only option will be in store pickup in Calgary, Alberta.
How much does shipping cost?
Shipping eligibility. options and costs will be presented at the checkout once address and postal code have been entered. All shipping costs are calculated and set by the courier.
How will my order be packaged?
Craft Cellars does our absolute best to ensure that your package is well packaged and padded for shipping.
ATS temperature-controlled shipping transports packages in temperature-controlled vehicles for added protection from extreme hot & cold temperatures. Customers MUST select this option if they would like this feature.
Packages are shipped as groups of 1, 4, or 6 up to a maximum of 6 bottles per box. A maximum of 12 bottles can be purchased per order. See shipping configurations below. Orders with multiple packages will receive separate tracking numbers.
| Number Of Bottles | Package Size |
| 1 | Single |
| 2-4 | 4 Pack |
| 5-6 | 6 Pack |
| 7-8 | 2 x 4 Packs |
| 9-12 | 2 x 6 Packs |
When will my Canada Post/Canpar/ATS parcel arrive?
Orders delivered via Canada Post or Canpar are shipped the SAME DAY, Monday through Friday if they are received before 2:00 pm MT. Any orders received after 2:00pm MT will be shipped the next business day. ATS orders are shipped next business day. Orders received on weekends will be processed on Monday or the following business day in the event of a holiday. A tracking number will be emailed to you for your order once it has been received by Canada Post, Canpar or ATS and you will be able to track your delivery progress via Canada Post, Canpar or ATS online. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
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- Canada Post Please allow 1-3 business days after you receive your tracking number for deliveries within Calgary and 2-10 business days after you receive your tracking number for out of city deliveries.
- ATS Healthcare Temperature Controlled Please allow 2-10 business days after you receive your tracking number for out of city deliveries.
- Canpar Please allow 1-3 business days after you receive your tracking number for deliveries within Calgary and 2-7 business days after you receive your tracking number for out of city deliveries.
What do I do if my products were damaged or lost in shipment?
We are unable to cover any losses or damages that may occur through third-party couriers. We always do our absolute best to make sure your order is very well packaged, but once the package leaves our warehouse, Craft Cellars is no longer liable.
Weβve partnered with Routeβa package protection and tracking solutionβto give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Routeβs dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Routeβs team, click here.
Can I ship during winter?
Craft Cellars does not recommend shipping any low alcohol products (sake, liqueurs, beers, wines, etc.) during the winter months. We now offer ATS temperature controlled shipping that you may select at checkout, which delivers using temperature controlled vehicles. If you submit an order containing any low alcohol products & do not select ATS temp control, you will be contacted by a member of our team with the options available to you.