Due to COVID-19, Canada Post is no longer delivering packages directly to homes. Home delivery orders will be sent to your nearest Canada Post office and you will be notified where and when you can pick it up. Canada Post on-time delivery guarantees have been suspended since March 18, 2020 and expected delivery dates cannot be guaranteed.
All deliveries will ship via Craft Cellars locally or Canada Post outside of Calgary city limits. Shipping rates are determined by your location and the size of your shipping package. Cost of shipping will be displayed at check out prior to confirmation and payment of your order.
Please confirm before checkout if we can ship to you. If we do not ship to your address, your only option will be in store pickup in Calgary, Alberta.
Orders delivered via Canada Post are sent same day Monday through Friday if they are received before 2:00 pm, otherwise they will be sent next business day. Orders received on weekends will be processed on Monday. You will receive a tracking number for your order once it’s received by Canada Post. You will be able to track your delivery progress via Canada Post online.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Signature and ID of an adult who is at least 18 years old will be required, if there is not an adult there to receive the order it will be returned to the nearest postal outlet for signature pick up. Orders cannot be left on the doorstep or unattended.
Damaged or Lost Shipments
We are unable to cover any losses or damages that may occur through third party couriers. We always do our absolute best to make sure your order is very well packaged, but once the package leaves our warehouse we are no longer liable for it.
Shipping insurance is provided by the third party carrier (Canada Post) which is an optional purchase by the customer. Liability is limited to the third party carriers own policies.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] upon receiving your order with details of the product and the defect. We will provide you with further instructions at this time if you’re entitled to a refund or exchange.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds do not include any shipping and handling charges. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage to product during shipment.
Returns are subject to a restocking fee.
If you have any questions about delivery and shipment of your order, please contact us anytime at [email protected]. or call between 10am-3pm Monday to Friday at 403.277.1868.