Delivery

All deliveries will ship via Craft Cellars locally or Canada Post outside of Calgary city limits. Shipping rates are determined by your location and the size of  your shipping package. Cost of shipping will be displayed at check out prior to confirmation and payment of your order.

Please confirm before checkout if we can ship to you. If we do not ship to your address, your only option will be in store pickup in Calgary, Alberta.

Shipping Policy

Alcohol products that are purchased from Craft Cellars LTD are sold in Alberta – thus ownership title passes to the buyer in Alberta. Craft Cellars LTD makes no representation to the legal rights of purchasers to import alcohol into any province outside of Alberta. It is solely the purchaser who is responsible for the shipment or importation of alcoholic products. By placing an order with Craft Cellars LTD the purchaser acknowledges that arrangements to ship alcoholic product(s) out of Alberta are being undertaken at the request of, and under the direction of the purchaser and that the purchaser accepts all responsibility for all costs (including but not limited to taxes or tariffs imposed by regulatory authorities) associated with the transmission of the product.

Delivery Time

Orders delivered via Canada Post are sent same day Monday through Friday if they are received before 2:00 pm, otherwise they will be sent next business day. Orders received on weekends will be processed on Monday. You will receive a tracking number for your order once it’s received by Canada Post. You will be able to track your delivery progress via Canada Post online.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Signature and ID of an adult who is at least 18 years old will be required, if there is not an adult there to receive the order it will be returned to the nearest postal outlet for signature pick up. Orders cannot be left on the doorstep or unattended.

Damaged or Lost Shipments 

We are unable to cover any losses or damages that may occur through third party couriers. We always do our absolute best to make sure your order is very well packaged, but once the package leaves our warehouse we are no longer liable for it.

Shipping insurance is provided by the third party carrier (Canada Post) which is an optional purchase by the customer. Liability is limited to the third party carriers own policies.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@craftcellars.ca upon receiving your order with details of the product and the defect. We will provide you with further instructions at this time if you’re entitled to a refund or exchange.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage to product during shipment.

Questions

If you have any questions about delivery and shipment of your order, please contact us anytime at info@craftcellars.ca. or call between 10am-3pm Monday to Friday at 403.277.1868.