General Information

All credit card payments for online orders are not captured until the order is viewed by Craft Cellars, once we establish the order can be filled and meets our requirements as outlined in our terms of use we will then finalize the transaction. If an item is not in stock at the time you place your order, we will notify you and reverse the authorization for the total amount of your order using the original method of payment.

Delivery Location

Items offered on our website are available for delivery to addresses within Calgary at a flat rate of $19.99 via Canada Post. Delivery outside of Calgary will be shipped via Canada Post to eligible areas. Rates on rural areas are based on bottle quantity and shipping location. Standard shipping rates apply.

Signature and ID of an adult who is at least 18 years old will be required, if there is not an adult there to receive the order it will be returned to the nearest postal outlet for signature pick up. Orders cannot be left on the doorstep or unattended.

Delivery Time

Orders delivered via Canada Post are sent same day Monday through Friday if they are received before 2:00 pm, otherwise they will be sent next business day. Orders received on weekends will be processed on Monday. You will receive a tracking number for your order once it’s received by Canada Post. You will be able to track your delivery progress via Canada Post online.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Damaged or Lost Shipments 

We are unable to cover any losses or damages that may occur through third party couriers. We always do our absolute best to make sure your order is very well packaged, but once the package leaves our warehouse we are no longer liable for it.

Shipping insurance is provided by the third party carrier (Canada Post) which is an optional purchase by the customer. Liability is limited to the third party carriers own policies.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@craftcellars.ca upon receiving your order with details of the product and the defect. We will provide you with further instructions at this time if you’re entitled to a refund or exchange.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage to product during shipment.

Questions

If you have any questions about delivery and shipment of your order, please contact us anytime at info@craftcellars.ca. or call between 8am-3pm Monday to Friday at 403.277.1868.