Delivery

All deliveries will ship via Craft Cellars locally or Canada Post outside of Calgary city limits. Shipping rates are determined by your location and the size of  your shipping package. Cost of shipping will be displayed at check out prior to confirmation and payment of your order.

Please confirm before checkout if we can ship to you. If we do not ship to your address, your only option will be in store pickup in Calgary, Alberta.

Delivery Time

Orders delivered via Canada Post are sent same day Monday through Friday if they are received before 2:00 pm, otherwise they will be sent next business day. Orders received on weekends will be processed on Monday. You will receive a tracking number for your order once it’s received by Canada Post. You will be able to track your delivery progress via Canada Post online.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Canada Post on-time delivery guarantees have been suspended since March 18, 2020 and expected delivery dates cannot be guaranteed.

Signature and ID of an adult who is at least 18 years old will be required, if there is not an adult there to receive the order it will be returned to the nearest postal outlet for signature pick up. Orders cannot be left on the doorstep or unattended.

Damaged or Lost Shipments 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team, click here.

We are unable to cover any losses or damages that may occur through third party couriers. We always do our absolute best to make sure your order is very well packaged, but once the package leaves our warehouse we are no longer liable for it.

Winter Shipments

Craft Cellars does not recommend shipping any low alcohol products (sake, liqueurs, beers, wines, etc.) during the winter months. If you submit an order containing any low alcohol products, you will be contacted by a member of our team with the options available to you.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] upon receiving your order with details of the product and the defect. We will provide you with further instructions at this time if you’re entitled to a refund or exchange.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage to product during shipment.

Returns are subject to a restocking fee.

Questions

If you have any questions about delivery and shipment of your order, please contact us anytime at [email protected]. or call between 10am-3pm Monday to Friday at 403.277.1868.